Delivery Process

Order processing usually takes between 1 to 2 business days, but may take longer due to a high volume of orders. Shipment within the UK will be by Royal Mail second class tracked and signed, unless requested otherwise.

Order Status

We will send you a confirmation email of your order when it has been dispatched from the warehouse.

Shipping Charges

We provide free shipping for delivery within the UK. Shipping internationally will be billed at the appropriate rate according to the weight and dimensions of the package, choice of carrier, and destination. Customer is responsible for any customs duties, taxes and insurance.

Shipping Time

Shipping time may vary by different countries. For more details, please check the Shipping Time Table (click here)

Order Address Error

Please ensure you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.

Our orders are packaged and shipped out quickly after they are placed to ensure that your item(s) arrives as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We’ll do our best to change the shipping address.

Need to change your shipping address? Send us an email

Additional Information

1. We process orders Monday-Friday (excluding holidays).

2. All delivery times are estimated and is not responsible for delays due to unpredictable factors (weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.

If you have any questions or need help with your account, you can contact our customer service to assist you.